Beeq guarantees that the integrated components of your electric bike’s system are free from defects during the warranty period. If, in the unlikely event that a defect occurs in the components during this period, they will be repaired free of charge.

Free warranty repairs for Beeq e-bikes will only be provided upon presentation of the original invoice and receipts, issued and stamped by the seller and containing the following information:

• the buyer’s name;
• the seller’s name and address;
• the model name and, where applicable, the serial number of the product purchased;
• the date of purchase.

 

Beeq reserves the right to refuse to carry out repairs under warranty if the necessary information is incomplete, has been removed or has been altered previously.

In addition, Beeq reserves the right, as an alternative to repairing the electric bicycle or defective product, to replace it with an equivalent product of equal or superior quality.

This warranty applies throughout the European Union.

 

Warranty period for the electric bike

The warranty period for the Beeq electric bike is three (3) years from the date of purchase, as evidenced by the documents mentioned above. As regards the electric bike’s battery, the warranty is valid for three (3) years or 500 full charge cycles, whichever comes first.

 

Terms and conditions of the Beeq e-bike warranty

Repairs to the Beeq e-bike will be carried out exclusively at service centres authorised by Beeq. Any costs associated with the safe transport of the product, whether to the service centre or for its return, shall be borne by the purchaser.

 

Warranty exclusions

The Beeq warranty for electric bikes does not cover:

• Regular inspections, maintenance, and repair or replacement of parts following normal wear and tear;
• Replacement, repair or supply of consumables;
• Troubleshooting of any issues relating to software components subject to wear and tear, consumables and accessories used with this product;
• Repair of defects caused by alterations made to the product without our permission;
• Any alterations or adaptations made to the product that contravene the standards, technical requirements or certification criteria of the country of purchase to which the product was originally subject are not covered by the warranty, even if such modifications are carried out with the intention of bringing it into compliance with the standards or requirements of the country of use.

 

The warranty is non-transferable and therefore does not apply if the product is resold during the warranty period; it is valid exclusively for the original purchaser.

 

Furthermore, the Beeq electric bike warranty does not cover faults or damage resulting from:

• Improper handling, excessive use, or any use or handling of the product that does not comply with the instructions set out in the operating manuals or other documentation applicable to the user, including, in particular, improper storage, drops or exposure to intense vibrations;
• Corrosion, dirt, water or sand;
• Repairs or modifications carried out by an unauthorised specialist workshop;
• The use of spare parts that are not suitable for the product;
• Connecting the product to equipment not intended for such connection;
• Inadequate packaging when sending the product to an authorised service centre;
• Accidents, natural phenomena and any other causes beyond Beeq’s control or foreseeability, including, but not limited to, atmospheric electrical discharges, water ingress or water damage, fires, as well as inadequate ventilation or air conditioning conditions.

 

 

Note: The information provided on this page does not replace the need to read the manual supplied with the e-bike you have purchased.