Faqs · BEEQ Bicycles
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We sell directly from our online shop at www.beeq-bicycles.com so we can get you the best bikes at the best prices. We offer several delivery options so you can confortably and swiftly get your BEEQ bikes.
We only sell directly from our online shop at www.beeq-bicycles.com so we can get you the best bikes at the best prices.
You test BEEQ E-Bikes in select partners where they can also assist with the online purchase.
For further information you can contact us direcly at [email protected].
Registering a BEEQ account is quick and easy. Just select "Login/Register", on the top righthand corner of the BEEQ website and follow the instructions.
We will only collect the necessary elements to contact you and to personalize your service experience.
To purchase a BEEQ in our shop you will have to register an account.
The registration process is quick and easy, in the end you will a have a user name and a password that allows us to recognize you and personalize your shopping experience.
If you can't remember your password follow these simple steps:
1. Go to the login/register area in the top right hadn corner of the page
2. Click in "Click here to recover your password"
3. Introduce your e-mail or ID and then click "Recover Password"
Your new password will be sent to your login e-mail. You should change this password in your user page, in the personal info section.
All BEEQ bikes are shipped as presented and described – selecting alternative component configurations is currently not possible.
Contact us or your local dealer to see how to improve your BEEQ riding experience.
Log in into your BEEQ account with the login and password you used to register.
Our selected logistics partners will ensure that your order reaches you quickly and safely.
You can see and calculate your delivery costs in the shopping cart of your order.
Choose your country to see the applicable costs for shipping and packing:
- France - 45,00€
- Spain - 45,00€
- Netherlands - 45,00€
- Germany - 45,00€
- Portugal - 29,99€
Once your order has shipped we will send you a confirmation e-mail containing a tracking number and link with the estimated delivery date.
From that point, to get the latest information on your delivery, enter your tracking number on our selected logistic partners website.
If there is no one at your address when your order is delivered, the delivery service will leave a note in your post box.
Your order must then be retrieved from the indicated shipping centre within seven days.
For your convenience, you can choose to have your BEEQ E-Bike delivered at one of our local partners.
The shop will assemble your bike in a professional and certified manner.
Find a complete list of our network of partners at https://www.beeq-bicycles.com/find-beeq.
After we have transferred your BEEQ E-Bike to our shipping partners, you can expect the following average delivery times*:
All BEEQ E-Bikes are assembled, adjusted and test ridden by out expert team of mechanics.
We ship our BEEQ E-Bikes so that minimal assembly is required by you.
You can get your bike ready following the Quick Start Guide provided using the tools and instructions written.
You can see how to assemble you bike here: How to Unbox and Assemble Your BEEQ E-Bike
Because we want you to be 100% satisfied with BEEQ products you can return unused bikes within 15 days of receipt in an simples 4 step process.
Return your order in 4 steps:
We believe in the BEEQ riding experience, and is extremely important for us that you remain completely satisfied with your BEEQ E-Bike.
Should issues arise you have 3 years warranty in your E-Bike, and we will be happy to process and resolve your complaint as soon as possible.
Please contact us on the following link and provide us with a detailed description of your problem so we can provide you a more personalized assistance.