BEEQ Bicycles

An electric bike (e-bike) is a bicycle fitted with an electric motor and a rechargeable battery that assists the rider’s pedalling. The motor does not replace human effort, but amplifies it, making climbs easier and allowing the rider to cover greater distances without excessive fatigue. Most e-bikes offer different levels of assistance (low, medium, high) that the rider can select as needed. The maximum speed with electric assistance is limited by law to 25 km/h in the European Union.

In the European Union, the maximum speed of electric assistance on general-purpose e-bikes is limited to 25 km/h by regulation. Above this speed, the motor switches off, and the cyclist continues to pedal without assistance. This limitation applies to e-bikes in the BEEQ range and is a legal requirement for riding on cycle paths and public roads, without the need for registration or compulsory insurance.

No. Electric bicycles with assistance limited to 25 km/h and a maximum power output of 250 W do not require a driving licence, obligatory insurance,  or registration. They may be ridden on cycle paths, shared lanes and roads where cycling is permitted, subject to the same rules of the Traffic Regulations that apply to conventional bicycles.

Beeq e-bikes are fitted with high-quality electric motors selected for their reliability and performance. For detailed technical specifications of each model’s motor (torque (Nm)), please refer to the individual technical data sheet on the E-bikes page of the Beeq website. 

The charging time for an e-bike battery usually ranges from 3 to 6 hours, depending on the battery capacity and the charger used. Most users charge their bikes overnight or at work, ensuring sufficient range for their daily journeys. Beeq also offers the option to upgrade the battery on certain models or to purchase an extra battery as an accessory, allowing you to have a spare battery ready to use. 

The range of a Beeq e-bike generally varies between 40 km and 100 km per charge, depending on the model, the level of electric assistance used, the rider’s weight and the route profile (flat or hilly). For exact figures by model, please refer to the technical specifications on the E-bikes page.

You can check the frame sizes and the corresponding height ranges indicated by the "" next to the sizes for all models. 

Important note: the height range is a guide based on the most appropriate riding position, which means that only the tips of your toes should touch the ground when you are sitting on the saddle.

Registering a BEEQ account is quick and easy. Just select "Login/Register", on the top righthand corner of the BEEQ website and follow the instructions. 

We will only collect the necessary elements to contact you and to personalize your service experience.

To purchase a Beeq in our shop you will have to register an account. 

The registration process is quick and easy, in the end you will a have a user name and a password that allows us to recognize you and personalize your shopping experience.

If you can't remember your password follow these simple steps:

1. Go to the login/register area in the top right hadn corner of the page

2. Click in "Click here to recover your password"

3. Introduce your e-mail or ID and then click "Recover Password"

Your new password will be sent to your login e-mail. You should change this password in your user page, in  the personal info section.

Log in into your BEEQ account with the login and password you used to register.

You can check and calculate the delivery costs in your order’s shopping basket.

You can choose how you’d like to receive your e-bike – assembled or unassembled – either in the configurator or at checkout. For boxed delivery, the delivery costs are as follows:

• Portugal (Continental): €49
• Portugal (Islands): €75
• Spain (Continental): €69
• Spain (Balearic Islands): €90
• France: €69 - Germany: €69

For information on shipping costs to countries not mentioned above, please contact us at: [email protected].

The shipping company will let you know the expected delivery date and time. If no one is available at the time of delivery, you will be notified by email of the delivery attempt. However, a new delivery attempt will be made, and you will be informed of the new delivery date and time. If the second attempt is also unsuccessful, the e-bike will be returned to our factory, and you will be charged for a new shipment.

In-store delivery allows you to collect your Beeq ready to ride, with professional and certified assembly guaranteed. Delivery with assembly is available not only at Beeq stores but also at partner stores. Check our network of partners, who also serve as pick-up points, on the “Partners” page in the menu. If you don’t require assembly, you can also collect your e-bike in a box, pre-assembled.

As soon as we receive payment confirmation, you will receive or collect your e-bike within 5 working days. You can track your order on the shipping company's website at any time.

We aim to process all orders as quickly as possible; however, please note that the estimated delivery time may vary during periods of high demand.

If you choose to have your Beeq delivered in a box, you’ll need to assemble it yourself. But don’t worry, it’s easier than you might think. You can watch the unboxing video, which includes step-by-step assembly instructions, on the page for the e-bike you’ve chosen.

Because we want you to be 100% satisfied with BEEQ products you can return unused bikes (purchased online) within 30 days of receipt in an simples 4 step process.

Return your order in 4 steps:

We believe in the Beeq riding experience, and is extremely important for us that you remain completely satisfied with your Beeq e-bike.

Should issues arise you have 3 years warranty in your E-Bike, and we will be happy to process and resolve your complaint as soon as possible.

Please contact us on the following link and provide us with a detailed description of your problem so we can provide you a more personalized assistance. 

https://www.beeq-bicycles.com/contacts/warranty/5